Refund policy


At Flemings Department Store, your satisfaction is our priority. We understand that sometimes an item may not be quite right and that’s completely okay. Please review the details below for our Returns, Refunds, and Exchange Policy, outlined by department.

Fashion & Giftware

  • Returns, refunds, or exchanges (both in-store and online) are accepted within 14 days of purchase.
  • Sale items may be returned or exchanged within 10 days.
  • Items marked “Reduced to Clear” or discounted by 50% or more are final sale and cannot be returned or exchanged.
  • Giftware returns are a maximum of 28days. 

Note: Fragile Items & Returns Policy

If you are returning a fragile giftware item, please ensure it is safely and securely packaged to avoid damage in transit. Items must be returned in a saleable condition to be eligible for a refund or exchange.

If you have received a faulty or damaged item, please contact us directly before returning it, so we can assist you promptly and appropriately.

Toys & Nursery

  • Returns are accepted within 28 days of purchase.
  • All items must be unopened, unused, and in their original packaging.
  • For any faulty products, please contact us directly at online@flemingsdeptstore.com
  • Christmas Extended Return Window: Purchases made from the beginning of November can be returned until the end of January.

Electrical & Outdoor Furniture

  • Due to regulations surrounding electrical goods, please contact our Electrical Department directly regarding any return or refund queries at electrical@flemingsdeptstore.com

General Return Conditions

  • Returned items must be unused, unworn, and in the same condition as received.
  • All tags, labels, and original packaging must be included.
  • The cost of returning unwanted items is the customer’s responsibility. We do not offer a collection service; please use a courier of your choice.
  • Until your return is received by us, it remains your responsibility.
  • Please include the original packing slip with your returned item.

We aim to make the return process as simple and stress-free as possible.

If you have any questions, please reach out to us at online@flemingsdeptstore.com