Cancellation policy

Your Right to Cancel

If you purchase goods or services online, by phone, by mail order, or via doorstep sales (known as distance contracts), you have a legal right to change your mind and cancel your purchase without giving a reason.

This is because, with distance contracts, you do not enter into the contract in person and cannot inspect the goods or services before purchase.

When purchasing goods or services through flemingsofmonaghan.com or our trusted partners, you are entitled under European consumer law to cancel your purchase within the applicable cooling-off period.

You may be asked to provide a reason for cancellation; however, this is optional and requested only for feedback or quality-control purposes.

Cancellation Timeframes

Online, phone, or mail-order purchases:
You have 14 days from the day you receive the goods, or from the day a service begins, to cancel your order.
Doorstep sales:
You have 30 days from the date the contract was agreed.

The cancellation period ends at midnight on the final day of the applicable cooling-off period.

How to Cancel an Order

To cancel your order, please contact us within the applicable cancellation period by email at:

online@flemingsdeptstore.com

Please include:

Your order number
Your order date

Returns & Refunds

Once your cancellation is confirmed, goods must be returned without undue delay.
Items should be returned in their original condition where reasonably possible.
Refunds will be issued within 14 days of receiving the returned goods or proof of return (whichever occurs first).
Refunds will be processed using the original payment method unless otherwise agreed.

If goods are damaged during return transit, proof of packaging condition prior to sending may be required in order to process a refund.

Exceptions to the Right to Cancel

The right to cancel does not apply to certain purchases, including but not limited to:

Customised or personalised items
Sealed goods that are not suitable for return for health or hygiene reasons once opened
Digital content once download or streaming has begun with your prior consent

Where an exception applies, this will be clearly communicated before purchase.